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HELP & FAQ

Help & FAQS :

1.Q: How I can get coupons ?

A: First into the store home page , you can collect a coupon code in the dialog box , then you can get universal$2 coupon  .

 

 

Beyond that ,there will be bigger discounts around some festivals,Valentine’s Day,Halloween,Mary Christmas ,etc.

 

2.Q: How to use the reward ?

A: When you finish the payment after ordering , you can apply and input the coupon code.

 

 

3.Q: What should I pay attention when ordering?

A: 1) Make sure that the address is right then you can get the order in time ,or the express company will charge $15 if you change the address after the parcel lefts our factory. 

    2) P.O.Box isn’t accepted.

    3) The mobile number should be available to keep in touch with you ..

4.Q: How to pay for my order ?

A: After ordering , you can pay it by Credit card , Visa card , Master (credit) card , Paypal ,Alipay ,Western Union , Money gram  when the page showing “ Pay now “ .

5.Q: How long does the shipment take ?

A: Usually we ship the package out within 24H after you place the order,and the shipment usually takes about 3-7 working days by Express(DHL,FEDEX,USPS,TNT). Specific delivery time depends on the logistic method and the country .

 

 

6.Q: What I can do if the delivery was delayed ?

A: We definitely will deliver your package in time.But shipment delay may occur due to legal holidays , natural disasters , or carrier delays.Please keep in mind that holidays do not count as a business day and it should be considered when calculating the shipping time.Once the shipment is out of delay,we will keep in touch with the carrier right away trying to avoid the loss.

7.Q: How to care the hair (comb and washing) ?

A: 1) Wash and Deep Condition Hair Regularly. Once a week and it's better to use warm water to wash the hair.

2) Detangle Hair Gently by Hands Before Washing. Do Not Rub or Twist Hair.

3) Have Hair to Dry Naturally. Do Not Expose to Sun or Dry by Hair Drier. Put Argan Oil To Soft Hair After Wash.

4) The combs you’d better choose the round with wide-toothed comb. comb the hair end first, then the middle, the top at last. pls don't force comb the hair, the hair will be pulled down from the weft.

5) Hair May Tangled If General Care Directions Are Not Followed Properly.

8.Q: Can the hair be dyed/ Straightened/curled ?

A: Yes . The hair can be dyed easily to dark color , but for light color it needs more time and pigment .Use a curling iron or straightener to change your hair style , but hot tools prohibited .

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